Country Vacations — need refund immediately : services not upto the mark

I have been going to office and calling representatives who made me the member since one month and there is no positive response to anything promised. And even after whatever they said, we asked to get our travel booking done as our app is still not working even after full payment, but whenever we go to their office they just have one excuse : Some renovation is going on Or Customer Care people are facing some issue hence the delay Or most of their team members met with an accident and are hospital for some reason or the other whenever I have tried to reach them in last one month.
The last option being to return our money as they promised this as well that if we do not give the services we said, you will 200% get your money refunded, now nobody is reverting on the same.

Infact I even suggested different options on different dates as each time the reservation wasn't made due to some internal issue which I still don't understand and till now nothing has been finalized and its just being delayed. I need to cancel my membership, as nothing promised is delivered.

I agreed to take the membership under the pressurized tactic just because I was interested in going to places. That sole purpose is being denied by Country vacations, what do I expect now, if its not letting me reserve my holidays itself???
I want the refund. Please help get that done.