| Address: | Kolkata, West Bengal, 700025 |
Voucher no [protected]. A staff named mousumi from from your kasba kolkata office with mobile [protected] was frequently communicating with us.in the month of april 18 i was asked to visit your office with husband. A time was fixed for 45 minutes. On reaching there we found it was not a gift giving meeting but a trap to coax you to a deal for hotel and tour business, fine almost two hours they by all means tried us the finish the deal of rs. 1, 35, 000/- without giving any chance to work on it and decide. There were 2-3 lady/gents employees, one after another briefing us, but they managed to take 10000/- from us through net banking with an assurance that next day we will make the complete deal. After returning home we went through the brochure and various reviews and found the folowing :-
Dates/days are to be choosen by them
Sight seeing charges are to be paid in advance an hefty amount
Embargo on kids 9 yrs and above
Their right to change the condition of deal
Found economically not cost effective
No of negetive reviews on poor response
Being not satisfied with terms and condition, next day morning we informed your office that we want to opt out and want refund. Accordingly your rep asked us to meet your corporate executive and express our position. So we did. To our utter surprise your executive on face said no comeback and no possibility of returning money and hence, with a shattered mind we came back. While coming back we got a call from mousumi and inform us that money will be refunded. Since then we kept quite, we tried to contact your office, nobody picking up our call. And hence, finally decided to lodge a complaint on such calous response from your company official.
My request is to refund our money.
Give sometime to think and decide the decession to your every customer, instead of putting them in a undue pressure tactics.
Your conditions may suit many people but not suiting us. Looking forward. Thnks and regards.
Arunima deb
Debasish deb
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