Country Vacations — not refund my money

Address:

86B/2 4TH FLOOR GAJRAJ PARK CIRCUS CONNECTOR TOPSIA ROAD KOLKATA, Kolkata, West Bengal, 700046

I had taken membership from country club india on[protected] and in the agreement it has clearly written that if we cancel the membership within 10days we will get the refund within 120days from cancellation. On[protected] i had cancelled my membership due to some personal issues and also given wrong information for membership before taking it. So from that time i had mailed to their h. O and kolkata customer care very much time and now 120days has been completed it is almost 13-14 days late from the last date.
Application no. -5031
Member i'd - cvkk1mpclub5lb263487
Deposited amount - rs.15200 (Processing fee include rs.200)
Cancellation charge - rs 3800 (Will be deducted while returning money as per agreement).
But it has not been return yet and also giving the exact date when they will return the amount back and also while mailing them they were always tell we cannot do anything bcoz h. O is not provided any info regarding return amount yet.
So please it's a humble request to complain against the company "country vacation a division of country club hospitality and holidays limited".