Country Vacations — Re Initiated the Case by Cheater Country Vacation & HDFC

Address:	500016
Website:	www.countryvacationsindia.com

Here is my previous complaint - https://www.consumercomplaints.in/country-vacations-cheated-by-country-vacation-...⇄

which was marked solved by me only in the month of October 2016 as my banks HDFC and SBI solved it n my favor and gave me whole debited amount bank but Country Vacations have once again initiated the case for amount 4000/- with HDFC Bank.

Let me put the entire matter from previous complain here -

"This is Nirmal Kant Paswan and I was cheated by Country Vacation (sister concern of Country Club) same way like many applicants have mentioned there issue here. I hope my appeal would be taken seriously and expect help from concern department you people.

On a promotional call, I visited to local sale office which is in Salt Lake City Center and attended a long presentation by executive Sohini and Manager Subrata Singh (Mob - [protected]). They told me everything about membership subscription and asked if I have to take decision, it would be right now only. I was fooled by them and took membership after prolonged discussion of 2 hrs. I was told about all perks and privilege but in misguided way like initially they say you will get 7 days premium subscription where accommodation in 5 star hotels, fooding and service like pick up and drop will be completely free and for another 7 day you can stay in our associate hotels and pay only service taxes, fooding & travel will be chargeable at lesser market rate. So in 14 days annual package, we got this picture clearly like you have been thinking till now BUT after enquiring again and again, they said only accommodation will not be chargeable and fooding and travelling will be chargeable even for 7 days premium subscription. I was not accepting it. Later When I checked their rooms on Tripadvisor besides their own app, I have seen the quality is not even 2 star and charges was not more than 2500/- for maximum hotels which is not value for money i have paid.

The biggest fraud action came when I need to pay them Rs 85000/- from my credit Card. They were asking me to sign few documents in which they had put the agreement paper down under making only signature space visible to me, I had signed there and that was my biggest mistake. There were a Rs 100/- deed paper in front of the agreement which they never shown me prior signing and never said once the amount is paid will be not refunded to customer. They didn’t even prompt me for this. I had used two credit Card, HDFC for 64000/- and SBI Credit card for 20000/- payment at the moment. The deal was on only one condition that, I will pay 85000/- in 3 years (36 EMI). The Manager promised me it will be done and swiped HDFC Card. My ATM Pin was not working, so they opted for OTP and in their machine it was showing client is eligible for 12 month EMI but he never prompted that too. I did the payment and then he said, It was done for only 12 EMI, now you can talk to your bank for further break up. I was surprised but took it casually because i was thinking to call bank to break this up but kept on repeating if it's not done by Bank, you please make sure i ll get it from your end at least. He promised about it.
When I have seen the agreement document, I was shocked about the clause, I mean who doesn’t refund at any circumstances. This kept calling them and Bank but Bank denied and they did so. I requested manager several times regarding it and he also accepted the fault but now I do not trust this company anymore and I want my money back. I kept calling Kolkata head office and Hyderabad office to address the concern but they are refusing directly even after making them understand about the scenario. They just stuck to one thing, you should have read the agreement but i didn’t know anything about such document because they never it will be an agreement. I was signing on my own provided documents and in the middle of that, it just happened.

I mailed them and called but they are avoid my concern. I have already raised the dispute issue with HDFC & SBI but none of them seems helping me out. HDFC asking me to provide cancellation document which I can’t.

I have seen people getting money back. I have not used the service and raise the issue within 24 hours to them. Please help me to get my hard earned money back."

After so much complain and communication with the both Banks, they gave me entire amount bank but to be precise as from HDFC bank I swapped my card twice to pay 40K + 25K and in October Bank revert back to me for the amount 25K. HDFC mentioned in mail that the case is moving into your favor as Country Vacation is not able to provide proper information but they reversed me back entire amount which was 65K instead of only 25K. So technically the Bank made mistake sending me entire amount but I am sure they made move the case in my favour for whole amount but forget to mentioned about 40K at the same time in the mail. So either way its not my fault and i assumed cased was solved for entire amount from HDFC.

On the other hand, SBI too moved the case into my favor and gave me entire amount, closed the case permanently.

But after 4 month, I got mail from HDFC that Country Vacation is saying that customer has taken the service and availing it too which is complete false. I never used their service as i didn't pay single penny to bank or CC ever. So how could they allow me to use their services. Country Club is just hiding behind the HDFC Bank and both of them now making false claim.

I am in communication with Bank everyday and not willing to pay rest of the 40K. If the case is solved for 45K (20K from SBI + 25K from HDFC) itself in October, why should i pay for remaining 40K.

I have mentioned all details here, Please help me in this because I feel HDFC too making wrong move. They are not on even their own decision. I am attaching all files as a supporting document herewith.