Country Vacations — Refund not yet received

Address:

The Chief Processing Officer Country Club Central Customer Care Asian Building, Begumpet, Hyderabad Telengana – 500016

I have taken a membership for Country Club Resorts and the membership fee is Rs. 50, 000. They have a cool off period of 10 days where in we could cancel the membership and refund will be initiated within 120 days after deducting Rs. 4500 from the amount paid to them.
I have send them a request to cancel the membership within 3 days which was delivered in there office in Hyderabad within 6 days.
Now it's 115 days from the date of purchase and their Cochin office does not have a clue about my refund.
Need your advice on this.
Thank You

John Kurian