Country Vacations — refund of my payment due to unresolved promises and services

Address:

411021

I joined country vacations on[protected] by samuel patil ([protected]/[protected]) for rs. 1, 30, 000/- with 0% emi for 10 years, after paying rs. 11, 000/- as confirmation and when i came to pay the remaining amount and showed my disinterest after reading reviews and feedbacks for the company, samuel gave me a discount and said i’l confirm your membership in rs. 76, 000/- instead of rs. 1, 30, 000/- if you take emi 0% emi for 2 years instead of 10 years, to which i agreed and paid 65, 000/- on 26-7-17 with id: cvpu1sclub5lb239922 and committed me the services which were never provided. Apart from talwalkar gym i never got anything else after following him up for a month for the above services, visiting his office almost everyday, calling him up but he never picks up the call. After having a completely frustrating and discontented response for the above as he only gave me fake dates and nothing else, i asked him samuel to cancel my membership and refund my amount on 27-8-17, to which samuel agreed and committed to refund my amount within 2 weeks. Samuel asked me to mail him the cancellation request and give some medical reason instead of deficiency in services so it could be processed quickly, then he will forward to customer care. Samuel never proved me that my request has been forwarded but told verbally only that it has been forwarded but it has been 2 months following him up, and he only says “sir wait for 2 days, 3 days etc.”, but i never got my refund back and he left me in complete trauma by not picking up the calls, making me visit the office almost everyday. So, i request you to please help me get refund of my hard earned money with interest and compensate me for all the difficulties and problems i have faced in these 3 months, as i have completely lost my trust, my patience and have faced a long span of difficulty and mental trauma which i cannot bear more. I have all the audio and some video recording of our conversation on phone and personal.
Regards,
Harshit jyoti