Country Vacations — refund till not process

Address:

Hyderabad, Andhra Pradesh

I purchase 5 yr membershi in pune office on 14 Nov, 2017 and send an email and post a letter to cancellation membership agreement on 15 Nov 2017 on 24 march 2018 120 days completed and now 15 days more completed but yet refund is pending ...when i called to central customercare they cant give satisfy answer ...So plz do something,
If they cant solve my problem I wish to use legal way like consumer forum or fraud case againsy coutry Vacation...