| Address: | 803 4th floor, near by South Extension, Arjun Nagar, Kotla Mubarakpur, New Delhi, Delhi 110003, 110003 | | Website: | www.countryardimperialinnsuites.com/reach-us |
We have bought a holiday package of worth inr 135000 in feb 2019. Since very first day company is not attentive to our requests. They have given lot of verbal commitment on the day when we have paid 135000. Also they told that you will pay by credit card this amount, after that you will pay whole amount in 24 month without any interest and also we will offer singapore trip with free air tickets. But after receiving payments nobody is attending my calls and nobody responding is on my mail. Anyhow i have taken is t shimla trip in november by company. Initially they provided gift voucher for our ist trip and informed that your ist trip will be free and breakfast will be included in all stays. But when i discussed for my ist trip they informed that you will pay 8400 (Inclusive gst) and breakfast will be not included in any trip.
Also ist day they informed that you can share your night stay with your relative also. But after that they denied for this facility, so my in laws with me on shimla trip and i paid full tariff for my in-laws stays.
When i saw the hotel in shimla hotel was very old and they have not provided even water bottle also they informed that we will provide only ro water you can purchase water bottle. No refrigerator was available in room.
Hotel provided room in basement and lift was not available for basement and i informed that please change my room because my mother in law having knee replacement so she was not comfortable but hotel manager informed me that no room available in lift area how ever lot of rooms are free in hotel.
In the evening lot of nonveg food smell coming in basement and sealon smell was also present in room. Same thing i discussed with manager he informed that no sir i have checked no smell found.
After that i discussed with one of hotel employee he informed that kitchen was available in basement and nonveg snacks preparing for party.
After that i again discussed with manager and i told him please change our room on urgent basis we can not stay in this room then he was agree and change our room at 11 pm.
Hot water also not available in 24 hrs in hotel. However hotel standard was not upto the mark.
After coming my ist trip as per company policy i send a mail to his mail id and i informed that standard of hotel was not good and we faced lot of problem in hotel also i attached list of my last 5 trip in a year with hotel booking details where we stay. My all last 5 hotel fall in 5 star category.
Now i am asking that please refund my money after withdraw gst and other taxes as per policy. Because we cannot stay in such type hotel and remaining amount will be return. But company denied to return my money. Please do needful and guide me
Regards
Kamal kishor
Client id : ciis777821
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