Coverfox — car insurance policy not issued but amount paid

Address:

Chennai, Tamil Nadu, 600100

I had insured my card with united india insurance through coverfox, when the insurance was nearing expiration i kept getting call from coverfox to renew the same. I got it renewed on the expiry date. Amount has been paid and i got purchase statement as well and a message stating that the policy will be issued within 24 hrs of purchase. Its almost 10 days now since i had purchased. I tried raising complain through all the channels possible but getting the same response from coverfox as due to technical glitch its getting delayed and wait until end of the day. Now i am fed up with their process and requested for a refund but there is no response from coverfox regarding the refund. I felt cheated and coverfox taken my money but not issuing me the insurance document. Its highly unprofessional and i can't bear the same please do something to get my money back.