Coverfox — company cheat people

I applied for kotak life insurance from coverfox website when i was doing payment the amount of inr 4760 was debited from account but page was stuck due to which the payment was failed the quote number 01t420691. I got the call from ajay who was guiding to me over the phone to make the payment. When the payment was failed on 14/09/2019 he asked for the screen shot from bank. I forwarded the email to him on m. [protected]@coverfox.com. He told me to wait for 24 hours in order to reflect the payment. I waited for 24 hours there was not response. I got the better deal from max life and i told him to cancel my quote number 01t420691 and refund the amount. He called me on monday and told me once the payment will be reflect we will send for cancellation and amount will be refund in 1 week.in none of the phone conversation he told me i need to fill the pf form and then it will be send for cancellation. Yesterday he asked me for documents which was not required to cancel the policy when i questioned him he was quiet. Today (19/09/2019) i sent the reminder and he told me on the email to fill the pf first and then it will be cancel.
You want to rob the ppl after keeping the amount you should inform us. The company is not reliable and i am not comfortable to disclose my salary slips and bank account statement with your # company, i need to cancel the amount and refund to my kotak account.
I am going to take up with irda and ceo of the company. It enough is enough.