[Resolved]  Cox And Kings — Complaint against Singapore guide Mr. Gail Singh Badge no 0331

Address:	Ahmedabad, Gujarat, 380015
Website:	coxandkings.com

We would like to report bad experience we had while dealing with Mr. Gail Singh Badge no 0331 during Singapore trip arranged through Cox & Kings. (Oriental Gateway on 10th Feb. 2017)

We had booked universal studio trip through Cox & Kings which included hotel transfers. Mr Gail Singh was our guide during that trip. Cox and Kings Tour manager never accompanied us in this trip even though the group size was about 25). He picked us from the hotel in the morning and was supposed to drop us back to the hotel in the evening. The meeting point for return was at the entrance of the studio at 6.30 pm.

We were at the meeting point at 6.35 pm, but the guide had left, when we called him he casually told us to come by taxi. While checking with the fellow tourist at the hotel, we came to know that he left at 6.30 pm as he and the bus driver had other engagements and he even did not check the passenger count before starting the bus.

We came on our own and incurred additional taxi fare.

We were surprised at such bad behavior of the tourist guide in Singapore, which is very famous for its services.