[Resolved]  Cox And Kings — Non-Refund of 1.22 lakhs for more than 5 years in spite of amputation above knee

Address:

Chennai, Tamil Nadu

I had booked a tour - Land of Pharaohs 7 days 6 nights in 2009 for myself and my wife. I had paid the total sum of Rs. 1.22 Lakhs by February 2009. I did not even get my visa papers processed due to my declining health culminating in amputation of my right leg above knee in 2011. I have also submitted a copy of medical discharge summary and other details from the hospital to Cox & Kings. Repeated requests for refund and personal visits wearing my artificial leg at Chennai - have been met with stoic silence in spite of my self explanatory representations to 1. Mr. Shailendar Jain DGM - Spur Tank Road Branch, Chennai 2. Mr. Nakeeran - Spur Tank Road Branch, Chennai 3. Customer Service Team of Cox & Kings 4. The Chairman Mr. Anthony Good - Mumbai They're sweet tongued when booking tours and bend over backwards. However, a claim of refund is ignored at best allowing the customer to run from Chennai to Mumbai and from DGM to Chairman. I desperately need my money back to attend to my ever increasing medical expenses. I strongly recommend that one should NOT book a trip with the "250 year old" Cox & Kings as service is pathetic. Imagine being stranded in a foreign country with the unreliable and indifferent Cox & Kings. You will be left high and dry, if something, God forbid, happens to you. I am highly disappointed and upset with the non humanitarian approach of Cox & Kings towards my requests pending for more than FIVE YEARS. T Somasundaram [protected]@gmail.com