[Resolved] Cox & Kings India — Addition of charge (money) as Gratuity(tips) for Cruise personals at the last moments after full payments | |||
I have booked Cox and kings Voyage of Asia 9 days/ 8 nights tours (Kuala Lumpur * Superstar Gemini* Singapore ) group tour with my wife, Mrs Malabika Hazra and my son Tamaghna Hazra at Cox and Kings Kolkata, 6 Little Russel Street Kolkata 700017, West Bengal. As per the Itinerary, Tips of Drivers and guides are included in inclusion creteria ( i.e included in the package money). I paid the first amount on 18 Aug 2016 of Rs 49000/ By cheque from UBI cheque no 197929 (receipt no 18082016NeYwRc) and cash 50000/-.(receipt no 18082016 dLdCz) There was no mention of Gratuity( compulsory tips) for Cruise personals. But two days before departure, during handing over to us the necessary travel documents, our passports and visa and air ticket the Cox and king persons informed us that we have to pay 100 Singapore dollar at the Cruise, I told them, about the matter anf told them why should we pay the gratuity which they have not mentioned earlier. They mentioned that this is effective from 30th Nov 2016 or 30th Oct 2016, Why should we pay this as my agrement was of 18/80/ 2016. and I have paid rs/- 99000/- in Aug 18th 2016 . Mr Abhijit Saha was informed to justify my case, he agreed that at the time of my agrements there was no mentioned of any gratuity of 100 Singapur Doller.He Mentied us that we first enjoy the tour and may complain after coming back to India . Thus I have to pay 100x 3 = 300 Singapore Dollar more, which I was forced to pay there . I wants that money back as soon as possible, In future the company should not hide any things which is not mentioed in their inclusion and exclusion criteria Was this information helpful? | |||
Mar 13, 2017 Complaint marked as Resolved Cox & Kings India customer support has been notified about the posted complaint. Verified Support Feb 10, 2017 Cox & Kings India Customer Care's response Dear Dr. Hazra, Greetings from Cox & Kings Limited !!! We are in receipt of your aforesaid post of date. We wish to inform you that the contents of your communication are being looked into and we shall revert to you shortly. May we request your patience and understanding in the interim period. Should you require any further assistance please do not hesitate to write to us at [protected]@coxandkings.com. Thanking you, Regards, Manish Gupta Customer Service Cell www.coxandkings.com | |||
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