[Resolved] Cox & Kings India — booking canceled but money not refunded

[Resolved] Cox & Kings India — booking canceled but money not refunded

S sarohaprashant from Mainpuri, Uttar Pradesh

I booked a tour package for the us for 6 days. The company sales agents sama siji, mohit, ambhuj and others claim to get the visa but they did not even upload the itinerary on my us visa application which results in my visa rejection. The company demanded full payment before my visa was issued and the trip was booked. Nobody answers the phone number provided on the website (Coxandkings.com). After sending 23 emails to them about my money they refunded me inr 54, 000 from inr1, 60, 100. I have proofs of the money paid to this company inr 80, 000 by the credit card and around 80, 000 by cash deposit. When i called the local office in my city (Meerut) they denied having any information regarding my credit card payments (Attached). After sending another 15 emails or so they are not returning my money. The agent that they send to me for passport pickup is not answering phones and claims to have quit the job. +2 photos Was this information helpful? No (0) Yes (0)
Jun 13, 2019 Complaint marked as Resolved Cox & Kings India customer support has been notified about the posted complaint. Apr 15, 2019 Updated by sarohaprashant They have committed enough frauds. I am suing them for false claim and fraudulent dealings against this company in Delhi and Meerut ... anybody having issues with this company may contact me and I'll add their claims to my appeal no matter what stay you were cheated in. I won't stop unless and until I burn this fraud company to the ground forever. Verified Support Apr 15, 2019 Cox & Kings India Customer Care's response Hi Prashant, We are sorry that you had an unpleasant experience. We'd want to get this resolved right away. Please share these details with us on a direct message here, and we will get this resolved. Booking reference number b. Booking Location c. Tour Name d. Departure Date e. e-mail address registered at the time of booking Apr 16, 2019 Updated by sarohaprashant How mANY TIMEs have you asked me for that information and how mANY TIME will you be asking that information again? Why can't your [protected]@coxandkings.com help me? You go talk to your team and find out the information. Booking ID# 106434. You guys have so mANY COMPLAINTs. What kind of scam are you running? You think that nobody gives a ### about the scam you are running. Well, guess what I am about to make it my job to get payback on you scammers. I am about finish waiting for my money and coming Wednesday 4/17/2019 I am filing an FIR(420) against all your representatives and your company personnel whoever contacted me. It is not about the money anymore. You should be ashamed of your self. You people have no values. Is that how 150 years old company works. Verified Support Apr 16, 2019 Cox & Kings India Customer Care's response Hi Prashant, Thank you for sharing the details. Rest assured that we will forward it to the concerned team and reach out to you at the earliest. Thanks for your patience. Apr 25, 2019 Updated by sarohaprashant Liars... Frauds...Cheats.You guys are still stalling me for my money. I haven't received all my money when asked for the receipt your team suddenly went silent. You are an unmnaged company. Only department that works good is the sales department. Verified Support May 10, 2019 Cox & Kings India Customer Care's response Hi Prashant, We believe that our team has got in touch with you on your concern and provided the required resolution. Thanking you! Regards, Team Cox and Kings
1 Comment	Share
Submit Close

Related Cox & Kings India reviews

View all 380 Cox & Kings India Reviews

Comments

Sanket Sangale

from Malegaon, Maharashtra

After multiple followup I did not get my issue resolved hence I emailed the team to refund my 70000 but again I am not receiving any revert for my request. I think it is high time I should give an official complaint at Grahak Manch against the team.