[Resolved]  Cox & Kings India — Booking id 750218 amita tagare & renu swamy to bhutan travel date 10th may 2017

Address:

Mumbai City, Maharashtra, 400051

Dear sir,
Brand cox & kings, tempting or say inviting big promises and advertisements made me opt for a vacation thru your company to bhutan on 10th may. Initially asking for booking amount then start blackmailing in shadow of forfeiting the booking amount, no one is there for some responsible behavior, worst experience traveling with cox n kings, never refer any one for this company
But the worst experience and almost ruined my vacation. Never will suggest your company to anyone to take a vacation. Most unprofessional staff that any travel company can have. The culprits in crime with the company, who need to be sacked or compensate for making fake promises and harassing us for not attending calls and making us wait endlessly on phone.
1) the great lady and the biggest liar on the earth ….. Rachel moraes
2) a slightly lesser degree in crime ……. Leena raghav
3) the most useless tour manager….. Rahul ule
Travel date 10th may
• air tickets, hotel vouchers, insurance to be received 3 working days before the travel date. Since my travel dated was 10th may and 7th been sunday, i should have received all my travel papers in physical or email on 5th evening. But received the same on 8th may evening, after chasing and making 100 calls. This calls cox and kings to compensate me on my telephone bill and the mental stress and agony.
• most important insurance not received after having paid for the same. The bigger crime by the company collecting money and not giving insurance policy.
• tiger’s nest – thimpu – after having paid for the entry to tiger’s nest the tour manager and the tour guide jamyang kinga refused of any instruction from the company regarding the instructions of the our paid visit to tigers nest the day one of our arrival at thimpu till the actual date of the visit to the tigers nest at paro. Another crime by coz & kings, in absence of the insurance it was like taking a risk by the 2 ladies, amita tagare and renu swamy who are 50 plus, for any calamities, god forbid if at all during the climb to tigers nest. We have been deprived from the visit to the crown of bhutan without which your whole tour is meaningless. How would your compensate this now?
• tour manager… so called # rahul ule, bloody #, good for nothing was flown at our expense to paro for what enjoying. He had no role in the whole tour to play other than just lounging and timepassing with the girls around. Bloody sucker. After paying we were made to go with a stopover low economy flight with 4 hours of stopover. Disgusting cox & kings … failure to a brand name.
• on the 3rd day of our travel we were dropped back to the hotel at 330 pm without having done the sight seeing of tashichodzong. The tour guide runs away from craft bazaar and only the driver drops us back to the hotel. Tour manager also out of range like the mobile phones. He (Tour manager) appeared on the dinner table for his dinner, that the time i blasted out at him, as i was feeling cheated by coz &kings from even before the day of my vacation, for reason mentioned above. Most unprofessional. The sightseeing was arranged next day on our way to punakha
• 26 people (2 buses – 2 tour managers) but the tour manager rahul ule was seldom in our bus. Both tour managers were interested in seating in the other bus
• paro – tigers nest – payment made in mumbai – why – your liar cock rachel moraes says we have to make the payment in mumbai only as there is no option of making payment in paro for tigers nest. And hence payment made, but futile. After reaching paro there was another story to know that i had the option to make the payment in paro for my visit to tiger’s nest.
• for day one amita and renu have been blowing trumpet of payment of visit to tigers nest been made only to listen to the denials from the tour manager and tour guide. The last straw of the audacity of your tour manager rahul ule, he say he will return the money of rs.500/- each i. E. Rs.1000/- after signing a letter by both o[censored]s that we are not interested in the visit to tigers nest. This called baap of criminal mind. How do cox & kings react to this?
• last and the worst of having put us in ibiss at jaigoan. Omg bedcover, bedsheet with stains and stink, mosquitoes, insect, stink in the bathroom, and world’s unique comod with jetspray in the front of the comod. I have pics of the all this about this hotel. Is this hotel in your definition a 3 star???
Vacation to me was never a traumatic mental disaster like this which only gave me depression and anxiety at all time being cheated with a branded company like cox & kings and cursing the moment we had decided to take a vacation with you.
The way cox and kings works is annoying. The staff sucks to the core. Cox and kings only knows how to no quality service. 10 millions times we have to follow up with them about our trip. They are one travel company who does nothing after they receive the payment from the customer s end.

Thomas cook is 10million times better than this company. One advice for cox and kings - keep your moto as customer satisfaction and not just profit.

I would recommend 1000 people not to travel with cox and kings.

A brand like cox and kings will need to really work on their staff training.
Your reply and action to the above is awaited, failing which i would be forced to escalate the matter higher up with media attention.

No regards
From
Renu swamy
Amita tagare