[Resolved]  Cox & Kings India — cheating in the name of "kitchen tour"

Address:

B-114, Nilkanth Palace, Opp. Seema Hall, Anand nagar Road, Satellite, Ahmedabad - 380015, Ahmedabad, Gujarat

Booking id 1069569 and 1095568
I opted for leh-ladakh kitchen tour for group of 8 pax in june 2019. Since my mother has preference for jain food, the sales representative yusuf colombowala suggested that i book for kitchen tour where pure veg/jain food is assured as the chef travels with group. Also, as i booked for 8 pax, yusuf agreed to provide separate vehicle for my group at no additional cost. The normal tour cost for leh-ladakh for may-june'19 was inr 39000 ex-delhi, while i paid inr 44000 ex-delhi for kitchen tour, premium for food preference.

However, ground reality was totally different. Since, cox and kings did not have adequate number of bookings for kitchen tour for the particular travel dates that i selected, they shifted my group to normal tour without informing me. My family was served at hotel only and meals were prepared by the hotel chef in common kitchen (Where non-veg. Food was also cooked). There was no separate chef nor any separate kitchen as originally promised in kitchen tour. Also, the hotel was not informed that one group member prefers jain food. There were 3 enroute lunches in the trip and none of the places had jain food. My mother remained hungry on all those 3 occasions as the tour manager had not shared her food preference with those restaurants.

And to top it, though my group was shifted to normal tour, it was not put up at the same hotel that was offered to normal tour clients. My group was put up at hotel mogol while normal tour group was put up at jeevanam villa, which was better compared to my hotel.

I paid premium charges for the services i never received. Infact i got sub-standard treatment throughout the tour and the tour manager mr. Sajad was highly incompetent. He did not bother to make our group comfortable or check for feedback. Highly mismanaged tour. Last two days of the tour, we just kept waiting for the vehicle to arrive but tour manager gave lame excuses and gave priority to his other groups over my group.

I neither got services as promised of kitchen tour nor did i get the hotel stay that normal tour people were offered inspite of paying more as compared to normal tour charges. Heights is when i complained to sales rep yusuf, he said that though my booking was shifted to normal tour (Without informing me) i was charged more because they provided separate vehicle for my group. As already mentioned, the separate vehicle was agreed to be provided at no extra cost and i have email proof of same, so if cox and kings intended to change tour category, they cannot levy hidden charges for separate vehicle.

I need refund of differential amount of inr 5000 per pax (I. E. Inr 40, 000 in total for 8 pax) for cheating in the name of so-called kitchen tour.