[Resolved]  Cox & Kings India — Concerns over Booking Id 752789 // Super Saver Kashmir Ex Mumbai - 06 Nights / 07 Days

Address:	Mumbai City, Maharashtra
Website:	www.coxandkings.com

I had booked Super Saver Kashmir Ex Mumbai tour through booking id 752789 for a group of six persons. It was a really horrible and nightmare that we had traveled with CoxandKings. Our pain started after booking itself because reach out to your concern person was nightmare and no single point of contact had been assigned. Nobody was interested to resolve an issue instead of forwarding from one person to another. It was clearly mentioned that I was made this booking as a group of six persons but when our sight seeing started at Srinagar, we were clubbed with four other travelers as a group by your tour manager and forced to travel together. When I mentioned our group booking of six persons and asked them to provide a Sumo or Qualis for our journey, he was simply reluctant. Even I tried to contact your Srinagar SPOC but he was very rude and uncooperative. All six days we had to travel with four other travelers which made our travel unpleasant and nightmare. There was a another group of six who insisted for a separate vehicle and denied to travel without it, finally got a separate vehicle but we didn't because we were cooperative and thought you guys would give a heed for our concern. Even I had spoken to your Mumbai SPOC but all efforts were in vain.

Regarding food at hotels during our travel, veg food quality was inferior at all hotels and it was not worth to pay the package cost. Most of the time we avoided to eat that food and keep asking ourselves that why we booked our travel with a such non committed travel company Cox and Kings.

Also there was no transparency towards Package cost breakup, I wanted this breakup to claim my LTA but your person simply denied to provide it which really created a doubt what we paid was worth or not. Really by seeing such kind of services, I felt cheated and thinking to approach a consumer forum and social media to highlight your worthless attitude towards a customer.

Please revert about these concerns if you really cares a customer. I am a frequent traveler and traveled with MMT etc. but didn't find such kind of experience. It was worse and complete nightmare instead of providing some pleasant moments.