[Resolved]  Cox & Kings India — discounts of rs 2000/- denied at the time of booking : bid 870539 : departure date 04 feb 2018 tour package indo china

Address:

700064

Dear sir,

I col manobendra roy had booked for a tour package for indo china departure date 04/02/2018 with cox and kings from their salt lake branch office at kolkata on 11/10/2017.

Later after about a week i learned informally from a friend that i have been denied an additional discount of rs 2000/- by the aforesaid salt lake branch office of cox and kings. I then rang up another branch office of cox and kings located at park street, kolkata. On speaking to an sales executive i learned that i indeed was denied an additional discount of rs 2000/- (Which is over and above the printed rs 8000/- discount on offer) by the salt lake branch where i had booked the tour package.

I then reported to the salt lake branch and told them to grant me the aforesaid additional discount of rs 2000/-. The sales executive simply said that i had not asked for this more any more discount which is an absolute false statement as i had repeatedly asked for more discount and every time i was informed that only rs 8000/- discount which is on offer as printed and nothing more.

I then submitted my request in the portal of cox and kings website for favourable remedial action. My complaint was acknowlwdged by their customer cell executive mr manish kajana on 09/11/2017 e mail.

However to my utter disappointment i received a e mail from the aforesaid customer cell executive that my request has been turned down by the management of cox and kings and therefore no additional discount of rs 2000/- will be granted to me.

Finally i feel aggrieved due to the fact that injustice has been meted out to me inspite of my legitimate request.

Rs 2000/- is a small amount and a small step up in the fortunes of cox and kings but this said small amount is a giant leap backwards in terms of patronage and good will for cox and kings.

The aforesaid is for your kind information and action as is deemed necessary at your end.

Regards and best of wishes
Col manobendra roy