[Resolved]  Cox & Kings India — Harassment & Fraud deal by, C & K Salt Lake WB office

Address:

700089

Dear,
This was my first experience to deal with Cox & Kings and may be the last one. I had shortlisted Cox & Kings and Thomas Cook for International Trip and made C & K final for my Honeymoon trip. I had booked for Marvels of Europe trip from Saltlake, West Bengal Office on December 16. I choose the date for April 2017 first week as per your schedule date. I was attended by Executive Adrija. Once booking done, next date when I went for next part payment, and after making the payment done, I am being inform that the tour of April first date is already booked, Adrija was totally unknown as she is new in your company. The senior executive of her requested me to choose the date for 25/04/17. After argument & discussion I choose 25/04/17 date for Marvels Of Europe Trip. The Visa process has been done recently. Tomorrow (05/04/17), I & my wife has been asked to attend French Consulate for Visa Interview. So yesterday I contacted C & Kings Saltlake Branch to know the details about the Interview, that time Mr. Sanjay Bhandary (Visa Executive) informed me that my tour has been changed to European Gems(a low standerd trip) from Marvels of Europe. I am totally shocked. My first preference is Switzerland so I choose Marvels of Europe. How come a tour can be change without information. I think this happens in local tour operators not like your Brand. I paid the full amount.
So this type fraud service C & K branches are doing. Till now I cant believe this is happening by C & K. I will be waiting for your reply and solution. Then I will move to take other steps accordingly. I will see the last end of this case whether you help me out or not.