[Resolved] Cox & Kings India — International holidays plan | |||
We took a family package and the deal was finalised on 2/5/2017.Before finalising the deal we made clear with them that in 1 out of our 4 passports there is an error that in the coloumn of gender it is written male instead of female and asked them that do we shall have problem regarding this? Then they mentioned that we'll do everything, don't take any tension because of this, we'll take the responsiblity and then we finalised deal with them.Today dated 22/5/2017, we had appointment in visa office, there our files were rejected because pf the agent and we were sent back. Our tour programme was cancelled& when we approached cox & kings then they said don't ask anything from us we are not responsible and they behaved severly rudely with us whereas the payment was made in advance. We didn't expected that they will behave so arrogantly and rudely.!!Our tour programme is spoiled because of this rubbish co.This co.is really really bad.We want our payment back.We don't want to make any further deal with this most bad co.!!!Cox and kings co.is the worst tour manager..!!! Was this information helpful? | |||
Jun 23, 2017 Complaint marked as Resolved Cox & Kings India customer support has been notified about the posted complaint. Verified Support May 23, 2017 Cox & Kings India Customer Care's response Dear Mangal, Greetings from Cox and Kings Limited!!! Whilst we acknowledge the receipt of your communication, may we request you to elaborate your concern on [protected]@coxandkings.com along with below booking details in order to assist you further : a. Booking reference number b. Booking Location c. Tour Name d. Departure Date e. e-mail address registered at the time of booking We look forward for your response. Thanking you. Regards, Team Cox and Kings | |||
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+91 11 2676 8811 [New Delhi]
+91 80 2223 9192 [Bangalore]
+91 44 2836 3000 [Chennai]
Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
Greetings from Cox and Kings Limited!!!
This is with reference to your feedback posted on the aforesaid platform.
Sir, whilst we have made a note of your feedback; may we request you to revert with below details in order to check and assist you further:
1. Booking reference number
2. Tour Name
3. Departure date
4. Booking Location
We look forwaed for your response.
Thanking you.
Regards,
Vinod Dogra
Customer Service Cell
www.coxandkings.com