[Resolved] Cox & Kings India — irresponsible customer care | |
I have to complaint against Cox & Kings for their irresponsible behaviour. Delay in acknowledgement of verbal commitments and false commitments on behalf of customers. Upon frequent follow-ups the only response to queries was we are not updated yet. After 1 month, we are informed that the Head office has offered assistance with charges to be bourned by customer. The intermediate officer of Cox and kings confirms to the charges without our consent / even confirming with us. Was this information helpful? | |
Dec 25, 2017 Complaint marked as Resolved Cox & Kings India customer support has been notified about the posted complaint. Verified Support Nov 22, 2017 Cox & Kings India Customer Care's response Dear Guest, Greetings from Cox and Kings Limited! Whilst we acknowledge the receipt of your communication, may we request you to elaborate your concern on [protected]@coxandkings.com along with below booking details in order to assist you further : a. Booking reference number b. Booking Location c. Tour Name d. Departure Date e. e-mail address registered at the time of booking We look forward for your response. Thanking you. Regards, Team Cox and Kings | |
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Resolved
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+91 11 2676 8811 [New Delhi]
+91 80 2223 9192 [Bangalore]
+91 44 2836 3000 [Chennai]
Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
Greetings from Cox and Kings Limited!!!
This is with reference to your feedback shared on the aforesaid platform.
May we request you to elaborate more on your concern and write to us at [protected]@coxandkings.com mentioning the below details:
1. Booking/Enquiry location
2. Name of the staff co-ordinating with
3. Booking/Enquiry reference number (if any)
4. Tour Name
5. Departure date
6. Email Id
We look forward for your response.
Thanking you!
Regards,
Customer Service Cell
www.coxandkings.com