[Resolved]  Cox & Kings India — marvels of europe tour package -2108

I had gone to europe along with my family from 28th may'18 to 4th june'18 through cox & kings package - marvels of europe. All the group members had a bitter experience with the services of cox & kings. I would never recommend anyone to opt any package of cox & kings. I am giving below some of the major issues that we faced:

1. Communication from cox & kings - very poor. The flight tickets, hotel booking information and other documents were given at the last moment. I was not aware of the flight timing from chennai. I had to follow up constantly for visa and the date of interview for visa was given at the last moment. We had to travel to kolkata on unreserved ticket.

2. Tour manager - he did not have the itinerary. He wanted a copy of the itinerary from us. Instead of keeping us comfortable during the tour, he kept us tensed by saying that he needs to check the hotel confirmation. After travelling in bus for 7 to 8 hours and when we hear that the hotel room needs to be confirmed, it created a lot of tension. We had to wait for a long time in most of the hotels for the room keys. I am surprised the so called reputed cox and kings send tourists to europe without hotel confirmation. He was reluctant to help us. On the day of optional tour, there were few people who did not opt. He asked them to vacate the hotel at 8 am and he told that they will be dropped at interlaken where they have to stay till in the evening. Then only rooms will be given. After a lot of argument and bitter discussion, he finally arranged hotel for them.

3. Gala dinner at mount cox & kings - we were given only 1.5 hours. We were tired for the bus journey which started at 8 am. We reached the mount cox & kings late in the evening. We were asked to have dinner quickly and no entertainment was there as written in the itinerary.

4. Local tour guide - there was no local tour guide except for one hour in paris.

5. From paris to switzerland we traveled on bus which took around 8 to 9 hours. We were shown geneva and other places without getting down from bus. We were straightway taken for gala dinner at mount cox & kings

6. Itinerary - most of the time we were travelling in bus. On the last day we were asked to vacate the hotel after break fast and proceed to airport. We would have reached airport by 12 noon. Our flight was at 11 pm. We requested the tour manage to arrange for a city tour in munich which he refused. Finally we arranged the city tour on our own. Kings.

7. Local tour guide - there was no local tour guide except for one hour in paris.

8. Hotels were not conveniently located resulting in long hours of bus journey
The overall service of cox & kings was very poor. Would request for refund of atleast 30% of the amount paid.
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Jul 31, 2018
Complaint marked as Resolved 
Cox & Kings India customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2018
Cox & Kings India Customer Care's response
Dear Mr. Mohan,

Greetings from Cox and Kings Limited!!!

This is with reference to your feedback posted on Consumer complaint forum.

Whilst we are in receipt of your below feedback, may we request you to revert with the below mentioned details in order to check and assist you further.

1. Booking Reference number
2. Booking Location
3. Name of the Sales officer.

We look forward for your response.

Thanking You.

Regards,
Customer Service Cell
www.coxandkings.com
Complaint comments 

Comments

Booking ID : 952302 dated 23.04.2018
Booking Location: Jamshedpur
Location Sales Officer - you may check with the Jamshedpur office

As regards Sales Officer, I am not sure about their role. I understand the issue was delay in communication from your regional or main office and information about flight details and hotel reservation.

I would further like to add that kindly check with the Tour Manager, the places he has covered. You may check with any of member of our group and am sure you will get more negative feedback. The group size was also big i.e. 57.

I am very much disappointed and regret spending money on this package. Hence I have requested for refund of 30% of the amount.

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