Verified Support
May 08, 2017
Cox & Kings India Customer Care's response Dear Raj,
Greetings from
Cox and Kings Limited!!!
Whilst we acknowledge the receipt of your communication, may we request you to elaborate your concern on [protected]@coxandkings.com along with below booking details in order to assist you further :
a. Booking reference number
b. Booking Location
c. Tour Name
d. Departure Date
e. e-mail address registered at the time of booking
We look forward for your response.
Thanking you.
Regards,
Team
Cox and Kings
Verified Support
May 10, 2017
Cox & Kings India Customer Care's response Dear Raj
Apologies for the inconvenience caused and thank you for your tour details. We shall forward the details to our concerned team and get back to you.
Regards,
Team
Cox and Kings
May 13, 2017
Updated by Raj987654321 Highly regret, neither any reply, nor any response, till date...
May 13, 2017
Updated by Raj987654321 I M HIGHLY SURPRISED ON YOUR VAGUE REPLY...
IT IS A COMPLETE LIE
After putting up my complaint Ms AKSHITA DUBEY NEVER ESTABLISHED ANY CONTACT WITH ME, NEITHER SHE HAS SENT ME ANY PROPER TICKET THEREAFTER
as was discussed/as per complaint put up by me/as was to be issued
You are requested to check the ticket copy she has sent and then reply me (as vague reply is not appreciated atleast from a company like yours
Also I have many other issues on which you are keeping silent, Pls reply in detail to them also
I called Mr Rahul Joseph on 12 May at 3 pm regarding issue of the correct ticket from fly dubai office and he talked to fly dubai customer care lady also who explained him the way to get it done, and then he (Mr Rahul) promised me that he will get it done accordingly in one hour hour and will call me back within one hour and will confirm the same, and will send me the correct ticket copy, but he never called back or sent me correct ticket till yet that is till 10:30 pm 13 May...
I M REALLY REALLY SURPRISED...
Pls advise urgent on above as well as my other complaints/issues mentioned on
https://www.consumercomplaints.in (as above) as there is very little time left...
Awaiting URGENT REPLY
May 15, 2017
Updated by Raj987654321 customerservice <[protected]@coxandkings.com>
Dear Mr. Aggarwal,
Greetings from
Cox and Kings Limited!!!
Sub: Booking id: 745793, Eastern Whirl tour Dated 26th May 2017.
This is with reference to your feedback posted on Consumer complaint forum.
Whilst we are in receipt of your feedback, we wish to inform you that the contents of your communication are being looked into and we shall revert to you shortly.
May we request your patience and understanding in the interim period.
Thanking you.
Regards,
Manish Kajania
Customer Service Cell
www.coxandkings.com
Cox & Kings
REPLY RECD FROM
COX AND KINGS ON 6.5.17 AS ABOVE
TODAY is 15 MAY evening 7:18 PM, but still nothing done or any proper reply recd, neither any response
May 15, 2017
Updated by Raj987654321 COPY OF TODAYS COMMUNICATION GIVEN BELOW, EXCHANGED WITH Miss Akshita Dubay WHICH IS SELF EXPLANATORY...
Called u thrice today, left messages also for u
Operator advised u r busy on other call every time and told me, that u will call me back, But u never responded
Finally i called again just now and to my great surprise operator advised that u have left for the day...
Sent from my iPhone 7
> On 15-May-2017, at 6:25 PM, raj Agarwal <[protected]@hotmail.com> wrote:
>
> Still awaiting...
>
> Sent from my iPhone 7
>
>> On 15-May-2017, at 1:28 PM, raj Agarwal <[protected]@hotmail.com> wrote:
>>
>>
>> <image1.JPG>
>>
>> <image2.JPG>
>>
>> <image3.JPG>
>>
>> As requested before booking the package and thereafter also many many times, please issue our return tickets from Prague to Delhi for 6 th June
>>
>> Sent from my iPhone 7
>>
>>> On 28-Apr-2017, at 7:28 PM, "akshita.[protected]@coxandkings.com" <akshita.[protected]@coxandkings.com> wrote:
>>>
>>> Thank you for your email. Unfortunately, I am currently out of the office and will not return until (01 May 2017 ).
>>>
>>> If you require immediate assistance in my absence, please contact (Binita Majumdar) on[protected], 4513200 or (Binita.[protected]@coxandkings.com), who will be able to deal with your enquiry.
>>>
>>> Otherwise, I will respond to your email as soon as possible on my return.
>>>
>>> Best regards,
>>> Akshita
May 17, 2017
Updated by Raj987654321 Regret still no reply😳
May 19, 2017
Updated by Raj987654321 Since 5 th may, waiting for reply...
May 20, 2017
Updated by Raj987654321 Still nothing...
May 22, 2017
Updated by Raj987654321 Still no response😫
May 22, 2017
Updated by Raj987654321 Updated by Raj[protected], May 08, 2017
1..booking id 745793
2.Delhi
3.Eastern whirl
4.26 may
5.[protected]@hotmail.com
Problems:
1.BIGGEST CONCERN AND ISSUE:since the time of booking(on 17.2.17), I advised(more than 100 times to Mr Rahul/Miss Akshita) that our return tickets should be after 4 nights, after the group travel is over, and both of them assured it will be done, but the tickets recd by me was not accordingly.THIS MUST BE DONE BY U
2.Paid Rs.300 less by your company for visa, which I paid from my pocket, though it was to be paid by u.
3.Tickets issued and given to me at the time of visa were of Emirates airlines, now u hv sent me tickets of Fly Dubai, how and why, god knows...how tkts have been changed, EARLIER TICKETS WERE BOGUSor what?pls explain in detail...
4.after taking full money from me long bac(on 13.3.17), there was no reply/response from your side, only I was chasing u people, even then no response was there,
5.tkt copy recd only after i put up complaint here, that too for upto Mumbai, whereas I m from Delhi and booked from delhi and further to my surprise why I am being diverted thro Mumbai, when fly dubai has direct flight from prague to Delhi, pls explain and issue my tkts accordingly and not thro Mumba
i
6.As per offer I was suppossed to be charged at the time I paid full amount and prevailing exchange rate of EURO, which was 66 when i paid full amount, now u r saying that exchange rate has been charged at 75
when was this rate since i paid full money???
7.We are vegetarians, but no one bothered to take note of it..
8.also clarify on baggage, meals and seats onboard(since tkt recd by me says EXTRA OPTIONALfor all the said three matters)normally all the three options are not chargeable extra in international flights
9.our frequent flyer numbers not updated on our tkts
10.despite repeated reminders, itenerary or other details not recd till date, nor hotel details, mediclaims etc etc, I m still blank on all the things, till date
11.I was suppossed to pay Rs.236237 total, whereas u hv collected Rs.239891 from me, Pls explain
12.I specially wish to mention here the name of Miss Akshita Dubey, who suggested me to SUE your company legally in the court of law, when discussed with her on all above problems, WHICH WAS A VERY VERY SURPRISING THING FOR ME
Apart from above, I reserve my right to SUE your company in the consumer courts and take suitable steps thro other appropriate legal procedures, in view of facts/harrasments explained above
AWAITING YOUR REPLY ON ALL ABOVE
May 25, 2017
Updated by Raj987654321 Nothing done😡
Jun 22, 2017
Updated by Raj987654321 ?
Jun 25, 2017
Updated by Raj987654321 Nothing done till yet
Aug 10, 2017
Updated by Raj987654321 How this complaint has been marked as resolved?i m highly surprised😡
Nothing has been done till yet
I m surprised