Cox & Kings India — Negligence and cheating customers

Address:

700091

When I decide to go for an agency's service, I am putting two things on it- my money and my trust. In my case, I lost my money and my trust was simultaneously broken because of the negligence and amateurish behaviour of your travel agency. When I went to your Salt Lake City, Kolkata branch for my Europe trip along with my family, I had just put 3 constraints for my customised tour-the no. of days I am willing to spend on the trip, the places I am willing to go and my budget for the trip. Accordingly, I was given a plan and told to deposit the money immediately. My trip was scheduled to start from 20th and on 18th afternoon, I am told to cancel my trip and reschedule it for a later period and pay a huge compensation which would include my hotel charges, Euro rail charges and flight cancellation charges as the VISA was not ready. I cannot figure out my fault in this entire situation and as to why would I have to bear such a hefty penalty when I had not put any time constraint for the trip-I was in no hurry. Your agency decided the dates and applied for the visa accordingly. But I am being punished for their lack of knowledge and expertise as they seem to have no idea of the time the processing o[censored]K VISA could take. This is highly disappointing as your agency refuses to take responsibility for their mistakes and makes their customers suffer. Cox and Kings is a renowned brand and such harassment was not expected at all.