[Resolved]  Cox & Kings India — No resolution on customer complaints/feedback... Very unprofessional

Address:Mumbai City, Maharashtra
Website:www.coxandkings.com

Its been almost 3-4 weeks now that i logged a complaint against cox and kings and haven't heard anything from anyone from the company. This shows how important customer is to them. Your feedback and experience has actually no meaning for them and that's quite evident from this company's ignorant attitude.

This is the brief on my complaint:
My quotation got corrected or revised after i paid my initial money. We are a group of 10 people and now we have no choice and have to travel by them only. Because of their internal processes they are penalising the customer by charging a higher cost now. Rather they should have proceeded at the same cost because of their negligence as a company (Missing the dob of the children travelling).
Mr pankaj who claims to be the manager needs to be professional in customer dealing.
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Jul 6, 2017
Complaint marked as Resolved 
Cox & Kings India customer support has been notified about the posted complaint.
Verified Support
Jun 05, 2017
Cox & Kings India Customer Care's response
Dear Shakun,

Greetings from Cox and Kings Limited!

Whilst we acknowledge the receipt of your communication, may we request you to elaborate your concern on [protected]@coxandkings.com along with below booking details in order to assist you further :

a. Booking reference number
b. Booking Location
c. Tour Name
d. Departure Date
e. e-mail address registered at the time of booking

We look forward for your response.

Thanking you.

Regards,
Team Cox and Kings
Jun 06, 2017
Updated by Shakun Talwar
Please don't mislead customers by this automated email...this complaint is in continuation to my previous mail on which I haven't heard anything from cox n kings...
Complaint comments 

Comments

Dear Guest,

Greetings from Cox and Kings Limited!!!

This is with reference to your feedback posted on the aforesaid forum.

Whilst we have read and understood your concern, may we request you to revert with below details in order to check and assist you further.

1. Booking/enquiry reference number
2. Tour Name
3.Departure date
4.Booking/enquiry location
5. Name of the staff you have co-ordinated with

We look forward for your response.

Thanking you.

Regards,
Vinod Dogra
Customer Service Cell
www.coxandkings.com
It been more than a month that I have raised a concern against Cox & Kings and haven't heard anything back.
If I do not hear from cox and kings in a day or so, I am going to raise this issue in other media & public forum and would aware more & more customers to refrain themselves from dealing with a cheat company like cox n kings.

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