Cox & Kings India — non issuance of credit note of rs 95000 as promised for europe trip cancellation

Hi,
This complaint is for non issuance of credit note till now that was communicated for cancellation of european trails trip, proposed date 10th oct, 2019. The trip is booked with booking amount of rs95000 for 2 person on 21st of may, 2019 from kolkata.
The trip date is changed 2 to 3 times by coxsandkings, which is not suitable for us. So we has words with coxsandkings team and they promised us to issue credit note of the entire amount. We received a mail, that our request is under process, but till now we didn't received any confirmation on this item. Please do confirm us on the credit note immediately in a day or two else we would ask for refund of the amount as per whatever your company terms and conditions.

Hope you will look into this matter with utmost priority else we will be forced to take some drastic measures against your organization.

Please find the details below:

1. Booking reference number:bid-1100180
2. Booking location:kolkata
3. Tour name:european trails
4. Departure date:10th oct, 2019
5. E-mail address registered at the time of booking:[protected]@gmail.com

Thanks
Sudipta