[Resolved] Cox & Kings India — Payment 5 star service 3 star

Amit N Ratika Verma

from Dehra Dun, Uttarakhand

Address:	500087
Website:	coxandkings.co.in

I booked a package to Andaman ex port Blair from Cox n kings Hyderabad. I was charged almost 40, 000/- per person for a 5 star package with promise that facilities will be much more than their standard package. The hotel were changed at last minute and I was told that the new hotels are also as good. When I landed in port Blair I realised that I had been lied to. Also the booking for the ferry to havelock was badly managed and the local rep of Cox and kings treated me like a normal package there was no five star treatment. It got worse in havelock where I had to pay extra 10, 000/- for a ocean view room. A vacation spoilt by Cox n kings.

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Jan 22, 2017

Complaint marked as Resolved

Cox & Kings India customer support has been notified about the posted complaint.

Dec 17, 2016

Updated by Amit N Ratika Verma The response when I complained to ms Mona shah of Cox and kings and mr mahesh baheti was frustrating. The package was grossly overpriced as there were only two adults and two children one of 9 yr age and one 3 yr. the overall package cost of 1, 20, 000 for four days excluding airfare was just too much as the services were just too poor. Right from the cheap taxi at havelock to the garden view room instead of ocean view. What was promised was not delivered

Dec 17, 2016

Updated by Amit N Ratika Verma Both have reverted to me till date and it feels like that they were just after a one time profit from an unsuspecting customer instead of focussed on establishing a long term relationship

Verified Support

Dec 17, 2016

Cox & Kings India Customer Care's response Dear Mr. Verma,

Greetings from Cox & Kings Limited !!!

This is with reference to your above mentioned concern received of date.

We wish to inform you that the contents of your communication are being looked into and we shall revert to you shortly.

May we request your patience and understanding in the interim period.

Should you require any further assistance please do not hesitate to write to us at [protected]@coxandkings.com.

Thanking you,

Regards,
Manish Gupta
Customer Service Cell
www.coxandkings.com

Verified Support

Dec 19, 2016

Cox & Kings India Customer Care's response Dear Amit N Ratika Verma

Greetings from Cox and Kings Limited!
Whilst we acknowledge the receipt of the concern, may we request you to revert with the below booking details in order to assist you further :

a. Booking reference number
b. Booking Location
c. Tour Name
d. Departure Date
e. e-mail address registered at the time of booking

We look forward to your response.

Thanking you.

Regards,
Team Cox and Kings