[Resolved]  Cox & Kings India — Penalty charges for visa rejection of inr 25000 per person

Address:	Mumbai City, Maharashtra, 400053
Website:	www.coxandkings.com

I would like to lodge a complaint against cox & kings india. I booked a vacation for myself and my family (Wife & daughter) to europe (Package - european glimpse summer 2017) with cox & kings in the month of january 2017.
I paid a booking amount of inr 9000 by cheque. The total tour cost per person was inr 162061. The travel date was 5th may 2017. On 9th feb i made another payment of inr 124500 to cox & kings.
We went for our schengen visa interview on 8th of march. On 9th march we were informed by the representative at cox & kings that our visa application has been rejected. We were not given the reason for rejection of our visa application.
On 12th match we received a call from the representative at cox & kings that inr 25000 per person will be deducted from the advance we paid as a penalty for visa rejection. We were told that the penalty is as per the company policy. Inr 25000 per person is a huge amount to be paid for visa application rejection. We don't even know the reason for rejection. It could possibly be an error from cox & kings because of which the visa application was rejected. It is possible that incorrect or insufficient documents were submitted by cox & kings.
I requested the representative for a waiver of these fees and asked them if it is possible to select an alternate destination for the tour. I was informed that i can choose an alternate destination but they cannot waive the penalty charges.
The charges of inr 75000 for 3 people is just not acceptable when we don't even know the reason for rejection. Request you to look into the matter. We are willing to go to an alternate international location if the company is ready to waive the fees. If that is not possible then i would want a refund of the amount that i have paid as advance to cox & kings india.

Personal details:
Name: anwer sarosh
Contact: [protected]
Email: sabrina. [protected]@gmail.com

Contact person at cox & kings: amina rathod
Booking reference # 741788