[Resolved] Cox & Kings India — refund of cancelled tour cost of 224031 | |
I for treasures of europe tour we five persons deposited rs 20000/ in cheque as booking amount at cox and kings local office, agartala, tripura. Ii for uk visa we went to kolkata by flight and faced interview at u. K. Visa office kolkata on 30.06.2017 Iii we came back home by flight to agartala and waited for the next call for schengen visa of european countries scheduled for the tour. Iv the tour programme was cancelled by the cox and kings and we were offered the american sojourn 10days/9 nights usa tour for 22nd august 2017. V after fulfilment of necessary formalities of cox and kings office and payment of expenses of 5 persons for visa and tour cost from kolkata to usa and back to kolkata, we were called for usa visa at us consulate kolkata. Vi we five faced interview on 09/08/2017 and 10/08/2017 at the us consulate, kolkata. Four were given visa but my daughter was not granted visa. Vii we four took part in the tour programme except my daughter. After returning from the tour i as father and guardian of my daughter had written to cox and kings on[protected] to get the refund of the tour cost of the 10 days/9 nights american sojourn cost from kolkata to usa which costed us ₹ 224031 per person, the tour she could not avail due to non issuance o[censored]sa visa. Till date i have not received any cash back from concerned company. This is pure harrasment and unprofessional behaviour they are reflecting. Yours faithfully Sudhir kr debbarma Agartala, tripura Was this information helpful? | |
Dec 13, 2017 Complaint marked as Resolved Cox & Kings India customer support has been notified about the posted complaint. Verified Support Nov 09, 2017 Cox & Kings India Customer Care's response Dear Sudhir Kr Debbarma, Greetings from Cox and Kings Limited! Whilst we acknowledge the receipt of your communication, may we request you to elaborate your concern on [protected]@coxandkings.com along with below booking details in order to assist you further : a. Booking reference number b. e-mail address registered at the time of booking We look forward for your response. Thanking you. Regards, Team Cox and Kings | |
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+91 11 2676 8811 [New Delhi]
+91 80 2223 9192 [Bangalore]
+91 44 2836 3000 [Chennai]
Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
I have already elaborated the details as I had mentioned in the above complaint.
Booking id as provided by you is 832827
Email id is [protected]@gmail.com
Greetings from Cox and Kings Limited!
Whilst we acknowledge and thank you for the details, wish to inform you that the contents of your feedback/communication have been forwarded to the concerned team; who will evaluate/analyse and revert back to you accordingly.
We look forward for your response.
Thanking you.
Regards,
Team Cox and Kings