Cox & Kings India — refund on cox and kings group tour cancellation

Address:

600023

I had opted for a group tour to NEPAL (Nepal Delight ) as published in their website for the 2nd June ex-chennai and were asked to pay full charges including airtravel of Rs. 63798/- to confirm the booking.I did so on .16th May 2018 accordingly and my booking id was 969232 . I was advised on .25th May 2018 that due to lack of adequate bookings the tour has been cancelled and was asked if i could join the next one scheduled for 16th June. I agreed.Closer to the time i was once again advised that this tour too has been cancelled for same reasons .I informed that i may not get any postponement of my leave from my employers beyond this date.Mr Kapil Gupta of operations requested if i could take their Ladakh program scheduled for the same dates and he would revert if i could be accommodated. Appears that tour was full and he did not revert.I thereafter requested cox and kings to cancel my booking and refund my monies in full.
i am dismayed to see that they refund only Rs .32, 732/-. and cite that they have deducted Rs.31066/-.. towards airline ticket they had booked. I am shocked as the subject group tour had been cancelled by them and how could they do this to a lady traveler aged 55 years and sole earning member of my family.Needless to say phone calls are not picked up or held for long and then declined.The booking staff who originally interacted refuse to come on line.My confidence in cox and kings is shattered and i appeal to their senior management to intervene and redress my grievance. rgds Revathi