[Resolved] Cox & Kings India — Services by cox and kings

nagori1612

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411002
Website:	coxandkings.com

I have recently booked eastern whirlwind for 5th may 2017, I was informed to come with documents to pune office on reaching on saturday i was informed to bring all document by monday and just for verification i was called so unnecessary it was waste of time with my wife going all the way to office. There i was informed to prepare covering letter and that for visa i would have to go to mumbai . Then today i suddenly got sms that my visa is due for process on 6th april without my consent date and time was taken. When i received call again i was informed that i will have to go to mumbai for visa. When i went through visa appointment letter i saw it had pune address . so i mailed and called deepika anpat pune office head to my suprise no calls were answered or mails replied by her or company executies and sales dept . i am worried if all procedure is not completed day after tomorrow my visa will be rejected due to negligence and improper knowledge of company and its employees . They know only to take bookings later you go to hell.

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Jun 11, 2017

Complaint marked as Resolved

Cox & Kings India customer support has been notified about the posted complaint.

Verified Support

May 11, 2017

Cox & Kings India Customer Care's response Dear Guest,

Greetings from Cox and Kings Limited!!!

Whilst we acknowledge the receipt of your communication, may we request you to elaborate your concern on [protected]@coxandkings.com along with below booking details in order to assist you further :

a. Booking reference number
b. Booking Location
c. Tour Name
d. Departure Date
e. e-mail address registered at the time of booking

We look forward for your response.

Thanking you.

Regards,
Team Cox and Kings