[Resolved]  Cox & Kings India — Super saver bhutan tour between may 10- may 17

Address:	560091
Website:	coxandkings.com

1. We booked our cox and kings tour for bhutan (May 10-17) on march 31st with 40, 000 rs transferred with neft. As it was the last day of the financial year, there was a slight delay and the transfer happened on april 5th. However, there was a miscommunication between their bank and them and instead of resolving the issue quickly, they let us take care of the issue which didnt get resolved till 8th may (More than a month) when i had to mail rbi and ask them to help resolve the issue. The pre sale executives, refused to send us any information related to the trip till the full payment was made which made it very difficult for us as there were a lot of necessary documents for which we had to run around at the last minute. Please ensure that the pre-sale communication is faster, clearer and easy to access.

2. During the travel, many hotels didn't have wifi facility making it very hard for us to contact our family back home. Also the location of many of the hotels were really far from the city for few while it was inside the city for others which made it unfair for people. We were the unlucky ones who were away from the city in all the places and couldn't explore the city on our own during free time.

3. The tour managers sent from india with us were inexperienced as it was their first/ second time in bhutan as well. So there was more confusion with respect to timings, attire required, lack of food in the hotels, hotel room dispersion etc. Many a times there wasn't enough food left for the people who came in the end in the hotels.

4. There was just one local guide for 26 people (Separated into 2 buses) which made it hard for him and for rest o[censored]s. Please keep more guides when there are more people.

5. We spent a lot of time in the immigration office. Please finish the required procedures earlier through online process or find a simpler faster way to do it.

6. Also give people the option to choose to fly directly to paro/from paro as the journey is very long and tiring from bagdogra.

The tour organization definitely requires an improvement. The only good thing about the trip was our local bhutanese guide who was extremely helpful, accomodative to all our requests and informative.