[Resolved] Cox & Kings India — Tot transparent in cancellation policy ...misleading customers | |||||
Hi Cox & Kings Team Seems result is same, No communication and updates are there, It is hight of negligence and lack of answerability towards your customer, I need below details ASAP 1. Invoices against my payment till 10th of October 16, 2. Vouchers of Hotels and local activities, -Booking Vouchers( not delivered yet) and cancelation Vouchers, 2. Airline Booking and cancellation receipts Till the time, i received only Air tickets, Visa and Insurance documents, As i requested that pls align some senior officer to proceed on this case, Any more delay or negligence will force me to take strong actions, i have sufficient reason to do that, Rgds Pankaj On 19-Oct-2016, at 1:39 PM, Pankaj Dubey wrote: Hi Cox and King Team, I Really Surprised … You are misleading your customers … Non of the booked Vouchers given to me … now i have to wait for cancelled one, No invoice given to me till dated, Now i have enough point of negligence and practices done by you to keep your customer in dark, i am not agree with you approach and ethics … I AM LOOKING 100% refund now, My Request to any senior cox & king representative should get involve to revive my case, Regards Pankaj Was this information helpful? | |||||
Nov 21, 2016 Complaint marked as Resolved Cox & Kings India customer support has been notified about the posted complaint. Verified Support Oct 21, 2016 Cox & Kings India Customer Care's response Dear Sir.Whilst we acknowledge the receipt of the feedback/concern, may we request you to revert with the below booking details in order to assist you further : a. Booking reference number b. Booking Location c. Tour Name d. Departure Date e. e-mail address registered at the time of booking We look forward to your response. Thanking you. Regards, Team Cox and Kings India | |||||
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+91 11 2676 8811 [New Delhi]
+91 80 2223 9192 [Bangalore]
+91 44 2836 3000 [Chennai]
Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
b. Booking Location --- my location Gurgaon ( Haryana), Booking done by Cox & Kings ( Mumbai) ...for holiday in Australia,
c. Tour Name : AUSTRALIA HOLIDAY TOUR 660731
d. Departure Date: Was Scheduled on 14th Oct 16, But canclelled
e. e-mail address registered at the time of booking: [protected]@gmail.com