[Resolved]  Cox & Kings India — Tot transparent in cancellation policy ...misleading customers

Address:Mumbai City, Maharashtra, 400059
Website:www.coxandkings.com

Hi Cox & Kings Team

Seems result is same, No communication and updates are there,

It is hight of negligence and lack of answerability towards your customer,

I need below details ASAP

1. Invoices against my payment till 10th of October 16,
2. Vouchers of Hotels and local activities, -Booking Vouchers( not delivered yet) and cancelation Vouchers,
2. Airline Booking and cancellation receipts

Till the time, i received only Air tickets, Visa and Insurance documents,

As i requested that pls align some senior officer to proceed on this case,

Any more delay or negligence will force me to take strong actions, i have sufficient reason to do that,

Rgds

Pankaj

On 19-Oct-2016, at 1:39 PM, Pankaj Dubey wrote:

Hi Cox and King Team,

I Really Surprised …

You are misleading your customers …

Non of the booked Vouchers given to me … now i have to wait for cancelled one,

No invoice given to me till dated,

Now i have enough point of negligence and practices done by you to keep your customer in dark,

i am not agree with you approach and ethics …

I AM LOOKING 100% refund now, My Request to any senior cox & king representative should get involve to revive my case,

Regards

Pankaj
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Nov 21, 2016
Complaint marked as Resolved 
Cox & Kings India customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2016
Cox & Kings India Customer Care's response
Dear Sir.

Whilst we acknowledge the receipt of the feedback/concern, may we request you to revert with the below booking details in order to assist you further :

a. Booking reference number
b. Booking Location
c. Tour Name
d. Departure Date
e. e-mail address registered at the time of booking

We look forward to your response.

Thanking you.

Regards,
Team Cox and Kings India
Complaint comments 

Comments

a. Booking reference number ---- MR PANKAJ KUMAR X 03 AUSTRALIA HOLIDAY TOUR 660731

b. Booking Location --- my location Gurgaon ( Haryana), Booking done by Cox & Kings ( Mumbai) ...for holiday in Australia,

c. Tour Name : AUSTRALIA HOLIDAY TOUR 660731

d. Departure Date: Was Scheduled on 14th Oct 16, But canclelled

e. e-mail address registered at the time of booking: [protected]@gmail.com
pankajdubeyg's [Complaint's author] reply, Oct 24, 2016
Any Update on this ... i m feeling cheated by cox n kings

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