[Resolved]  Cox & Kings India — Website doesn't provide clear instructions/links not working/no email from them

Website:

www.in.ckgs.us

Hi,
I have used cox and kings for the below services
1. Renew passport for my father
2. Renew passport for my husband
3. Renunciation form
4. Oci application

All the above services where a pain to complete. Passport renewal was hard until i filed for an oci which was the worst service.

They don't have clear instructions for any of their services. We have to dig into multiple threads and post by individuals who have used the service before to get a good understand. The links that they have on the website never works. Why provide links if they cant have them functional.
Online paper submission is a joke. Instead of making life easy it tests the patience of the person.
My last experience was for my mothers oci card. The last email we received on july 1st mentioned that the, "oci card was printed and is dispatched to the indian embassy /consulate in usa. The next step after the oci card reaches usa is that the dispatch will be sorted and then you will be accordingly informed by email when to send your us passport/foreign passport for match up with oci card. As soon as ckgs receives an update, the status on the tracking page will be revised accordingly."
They have also provided links within the email. I tried using the link and entering the tracking id and passport number. It always returned an error.

Today is august 15, i haven't received an email from cox and kings to send my mothers passport. Finally i used the website (On a computer instead of phone) to check her status. According to the website, they are waiting for her passport.
This is so frustrating. They never provide any clear instructions or information. During our process they called me saying that we need to send a shipping label to send her current passport back. There is no mention of that anywhere on their website. This is true incompetence on their side. This is how poorly they represent the embassy of india for important matters like these. This is totally unacceptable.