[Resolved]  Cox & Kings India — Worst Tour experience

Address:411028
Website:www.coxandkings.com

We had booked a tour to greece through cox and kings . The tour costed us a handsome amount of around 3.3 lac, pretty high for a good quality tour service . The bad experience started from booking a tour itself, the staff at cox and kings viman nagar pune were pretty lazy at first to reply on mail itself . I had to ask for updates two three times and then call them to get the things done . This could have been ignore if the quality of service and hotel which were offered were good . The quality of hotel offered was very poor, the standard package included 3 star hotels while when we reached there we were transferred into very small rooms with two single beds, not sure what kind of honeymoon tour provides two single beds to a couple . Also the rooms were empty with no facility such as kettle, iron with board, water bottles etc . The local tours in greece started pretty early in the morning, not sure why cox and kings expects a honeymoon couple to wake up at 6:30 in the morning and join their tour . Since this was an individual tour it must have been adjusted according to our needs while this was more like a group tour . Highly unsatisfied with this kind of service after paying such a huge amount . Would not recommend this tour service to anyone .
Was this information helpful?
No (0)
Yes (0)
May 10, 2017
Complaint marked as Resolved 
Cox & Kings India customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2016
Cox & Kings India Customer Care's response
Dear Ankit Shukla,

Greetings from Cox and Kings Limited!

Whilst we acknowledge the receipt of the feedback/concern, may we request you to revert with the below booking details in order to assist you further :

a. Booking reference number
b. Booking Location
c. Tour Name
d. Departure Date
e. E-mail address registered at the time of booking

We look forward for your response.

Thanking you.

Regards,
Team Cox and Kings
Sep 29, 2016
Updated by Ankit.Shukla26
Hi,

Please find the details below :-

a. 2016OBT1653123
b. Pune
c. Beautiful Greece
d. 4th September
e. [protected]@gmail.com

Request you to please look into this asap
Oct 04, 2016
Updated by Ankit.Shukla26
Any updates on this ?
Verified Support
May 10, 2017
Cox & Kings India Customer Care's response
Dear Ankit Shukla

Apologies for the inconvenience caused and thank you for your tour details. We shall forward the details to our concerned team and get back to you.

Regards,
Team Cox and Kings
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Cox & Kings India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    380
    Pending
    0
    Resolved
    268
    Cox & Kings India Phone
    +91 11 2676 8811 [New Delhi]
    +91 80 2223 9192 [Bangalore]
    +91 44 2836 3000 [Chennai]
    Cox & Kings India Address
    Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
    View all Cox & Kings India contact information