Cox & Kings India — wrong commitment, poor service

Address:	New Delhi, Delhi
Website:	www.coxandkings.com

I have booked Extravagent Europe trip along with my brother family with cox and king, delhi departure from 5 june 2018. It was 15 days and 14 night trip and we were 5 people, paid 280000 each .
We were harassed by poor services from very first day. As promised according to trip document, We were supposed to have Orientation tour and ride on the london eye on first day, but insisted we reached london at night because of flights booked by cox. First day was totally wasted when we paid 15lac for trip each day would cost us around 1 lac.
Because our day was wasted then we were rushed to each spot on the next day, not providing us enough time. It was like a run race all day.
HOTEL promised by cox and king were inside city or near with approximate 10 min distance. BUT insist company provided us hotel outside city with 90 minutes or more at every country . We were made travel for food and hotel all day long and providing dinner 6:00 pm and leave us at hotel just after that.

Hotel was outside the city due to which Cab cost us around 130 pound round trip in london i.e 12000rupees that we took from hotel to city center in evening on our own .
We had bad experience with Company tour and felt cheated because of poor services and commitment.
I would like to have refund from them and to review their services.

BOOKING ID: 20180BT1930137
CLIENT: Mr Subhash Chand
EMAIL: jom.[protected]@gmail.com