[Resolved]  Cox & Kings India — wrong visa document submission

Address:Nagpur, Maharashtra, 440010

Cox n kings was our travel agent for switzerland which me and my wife had planned for august 13th, 2017.

We had given visa inerview in mumbai but our visa got rejected.

After a week, i was shocked to see the reason for rejection was that the travel dates, hotel details and return details were not submitted. No itinerary was submitted.

It was a total waste of time and money. It was sole responsibiltiy of cox n kings to submit the documents but they failed to do so.
Aslo reapplying for visa charges was around rs.14, 000/person + travel charges to mumbai for interview. The whole trip cost actually has risen by rs.25k approx.

We had paid cox n kings rs.90, 000 advance. After asking them to refund, they are still asking to cut 10% of the amount and are giving just the balance amount.
It is just so unfair for the customers.
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Aug 31, 2017
Complaint marked as Resolved 
Cox & Kings India customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2017
Cox & Kings India Customer Care's response
Dear Adit,

Greetings from Cox and Kings Limited!

Whilst we acknowledge the receipt of the feedback/concern, may we request you to revert with the below booking details in order to assist you further :

a. Booking reference number
b. Booking Location
c. Tour Name
d. Departure Date
e. e-mail address registered at the time of booking

We look forward for your response.

Thanking you.

Regards,
Team Cox and Kings
Jul 18, 2017
Updated by adit_mantri
1) Our booking reference number. - 806759
2) Booking Location. - Nagpur
3) Tour name. - French Swiss Medley - Summer 2017
4) Departure date. - 13-Aug-2017
5) e-mail address registered at the time of booking. - [protected]@yahoo.com
Verified Support
Jul 31, 2017
Cox & Kings India Customer Care's response
Dear Guest,

Greetings from Cox and Kings Limited!

Whilst we acknowledge and thank you for the details, wish to inform you that the contents of your feedback/communication have been forwarded to the concerned team; who will evaluate/analyse and revert back to you accordingly.

We look forward for your response.

Thanking you.

Regards,
Team Cox and Kings India
Verified Support
Jul 31, 2017
Cox & Kings India Customer Care's response
Dear Adit,

Greetings from Cox and Kings Limited!

Whilst we acknowledge and thank you for the details, wish to inform you that the contents of your feedback/communication have been forwarded to the concerned team; who will evaluate/analyse and revert back to you accordingly.

We look forward for your response.

Thanking you.

Regards,
Team Cox and Kings India
Complaint comments 

Comments

Thanks for your reply.
Pls find details as asked by you as under-

1) Our booking reference number. - 806759
2) Booking Location. - Nagpur
3) Tour name. - French Swiss Medley - Summer 2017
4) Departure date. - 13-Aug-2017
5) e-mail address registered at the time of booking. - [protected]@yahoo.com

Our NEFT of Rs.90, 000 was made on June 19th 2017.

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