[Resolved]  Coxandkings — North east tour poor arrangement for money we paid

Address:	Chennai, Tamil Nadu, 600085
Website:	www.coxandkings.com

Hi team,

We had north east tour on 28th april to may 04 in cox and king (Individual tour package) and this was the very worst trip ever in my life.

My worst thing is we trust cox & king for good quality but we face very worst arrangement and journey.

The three important thing that need to take care is accommodation, cab and food but we face problem in all item

Cab:
A) in day 2, one of the itenery baba mandir was cancelled on that day due to rain so we ask driver to drop in mg road (City center) but he dropped us in the middle of the road and he misguided as like short distance but we walked lot of distance to reach the destination and we felt unsecured in remote place also my child become very tired and whole day spoiled.


B) we were provided cab with poor condition even without door lock and all drivers except day 1 none of them known basic english, they speaks only nepal language not even hindi, if i ask the coordinator (Arjeet) he is ask me learn hindi to survey and he speaks 2 min continuously in hindi to me even he knows that i don’t know hindi, what a poor attitude.

While we travel to pelling car wiper is not working in cab, there was heavy rain we forced driver to stop the car and then he did something and made wiper to work.

C) we were very specific to travel separately in vehicle since we took individual package but in day 2 one lady travelled along with us to tshangu lake.
From gangtok and pelling one guy travel along with us.
From pelling to dargeeling one guy travel with us without asking our permission, he was sitting where all my baggage were kept and make us feel insecured.


Hotel:
A) hotel in gangtok and pelling is good but in darjeeling retreat is very bad with poor maintenance after a long way from pelling to dargeeling we were provided very poor maintained room where doors could not locked properly after many times of follow-up we have been provided other room near to staff room with full of cigarette smell, i have attached the snap that took in retreat.

Breakfast was very poor only bread and aloo paratha are available even there is no side dish

Attempt to reach yash pal (Cox and king coordinator) multiple times but we could not reach him some one pickup the call and was not responsive.

I didn’t expect this from cox and king and we were told by your team that parking charges will be taken care by themselves but in spot we paid parking, it is very paltry amount but just i want to notify.


I need proper justification for me choosing cox and kings with this poor service i don’t think to get your service in future also i cannot recommend to my friends and peers

This need to be escalate!

Thanks and regards,
Neelaveni s