[Resolved] CPP Group India — Activated service and charged by giving misinformation

Jonsys

Address:

Golf View Corporate Tower, Ground floor,Wing-A, A, Golf Course Road, Sector 42, Gurugram, Haryana 12002

I never wanted this service but somehow it got activated on my SBI IRCTC credit card which i received not more than 25 days ago. I am very sure that representatives from this company called me and confused or provided misinformation to get approval from me for it's activation.

I am charged 2499/- for this service which i don't even need. When i saw this amount in my bill i got scared and called sbi customer care and told about the issue and opened a complaint.

After this i received call from the company and first they tried informing benefits which i didn't wanted to hear, then they said that money will not be refunded even if i cancel this service. Further after inquiring a lot and insisting for refund they told that only 50 percent money could be refunded as i should have called on 1st Jan.

It is very frustrating dealing with such nonsense and fraud. I need my money refunded in full. Why should i pay so much for a service that i don't need. It's ridiculous.

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Aug 8, 2021

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2021

CPP Group India Customer Care's response Dear Customer,

We would request you to mention your CPP membership number or registered contact details. This will help us in resolving your query.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team