[Resolved]  CPP Group India — cancellation cpp membership - ia2873959

I am being changed for a service which i never received. Please return back my money immediately to my credit card which is pending as overdue.
Sbi credit card ref. No : ev[protected]
App no. :[protected]
It was end of june'2017. While returning from my work, i was approached by one of your marketing person at a big bazar premise in kolkata. I was reluctant to discuss anything related to a credit card with him but finally ended up by listening to him. He asked me to sign in a document, took my photo in his smart phone and take a screen shot of my id to apply for a card where sbi will be providing 10% discount on big bazar products. To avoid further discussion on this, i thought, i would reject during the final confirmation call (Voice recording).

In the final confirmation call they told me about card protection plan (Cpp) services to be provided for lost cards. I was not interested at all to pay an additional fees for that. Finally we agreed upon a point that the additional fees would be charged along with my credit card bill. (You may refer to the voice recording if possible).
Problem:

I received the above mentioned sbi credit card through blue dart courier on 29/07/2017. I received one sms to generate pin for my newly reached sbi credit card. I dint generate the pin and thought of waiting for a couple of days. On 01/08/2017, i received another sms saying transaction of rs.1, 649.00 made on my sbi card without affecting additional factor of authentication mandated by rbi at cpp assistance. I called to your customer care and they said, if bill is generated, you have to pay.

I have never opened the toolkit sent via courier to me, never generated the pin, never used the card anywhere, never avail any services from cpp but i need to pay?

Since then it continued to send me sms that payment is overdue and the amount started increasing. I started getting calls on a regular basis to pay off my credit which was accumulated to rs. 7, 103.00.
On the eve of year ending (31st march) one person called me from his cell and offered me that he would close this case if i am ready to pay rs. 4, 000.00 out of rs. 7, 103.00. Else, he said it will impact my social credit status. I rejected the offer and asked him the service sbi card has provided me since it issued.

I checked several options to cancel the cpp offerings but i did not have any documents / registration id/ consent received from sbi card through which i could save myself from this chaos. I started asking to folks whoever is calling me for overdue payment the breakups of the charges on my credit card which is not activated yet.

My concern:
I checked the service offering for cpp in sbi card website (Ttps://www.sbicard.com/en/faq/cpp.page). it says,
"after paying the fee, cpp will dispatch a welcome kit to you with your unique membership number on the same. There will also be a registration form that you need to fill and send back to cpp. Alternatively, you can call up cpp call center to register your cards and documents."

That means, i am not yet registered for a service for which i have a payment overdue? If i have availed the same service, please show me my registration with consent given and the service coverage along with the breakups of charges.
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Jun 5, 2018
Complaint marked as Resolved 
CPP Group India customer support has been notified about the posted complaint.
Verified Support
May 04, 2018
CPP Group India Customer Care's response
Dear Customer,

This communication is with reference to our discussion on 02/05/2018 for your membership IA2873959.

We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team
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