[Resolved]  CPP Group India — cancellation of cpp membership and refund of money

Please deactivate the membership plan of cpp. I have not received any welcome kit as promised without my awareness. I do not have any membership number but they deducted the amount of rs. 2199/- my contact no. Is [protected]. I want to deactivate/cancel this membership plan and return of my money back. I want immediately my membership should be cancelled and rs 2199 refunded to me.
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May 1, 2019
Complaint marked as Resolved 
They call me and cancelled my membership and assured me that my money will get refunded within 7 days
CPP Group India customer support has been notified about the posted complaint.
Verified Support
May 06, 2019
CPP Group India Customer Care's response
Dear Customer,

This communication is with reference to our discussion on 01/05/2019 for your membership IA6846381.

We hope that your query related to CPP has been successfully resolved. Please feel free to contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team
Complaint comments 

Comments

Hi, how did you contact them... My money has been debited twice 7th nov 2019 Rs.2199/- and Rs.2199/- 8th nov 2019.

I dont have any membership ID and I called customer service many times where they only ask about membership ID which I didn't receive.

I even emailed them my bank statement for proof.

I didn't get any response.

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