[Resolved]  CPP Group India — Claim is not processed yet

Respected Sir/Madam,

This email is in reference to the warranty claim made 07/03/2022 for Thomson UD9 102cm 40 inch Ultra HD 4K LED Smart TV

I, Sachin Naik write this email to bring into your notice, that I purchased a Led TV on 27/05/2020 which stopped working on 07/03/2022.

I would like to state that my product is under extended warranty provided by CPP group india partnered with Bajaj finserv, and as per the warranty offered by your company I made a warranty claim on 07/03/2022 but still no one responded back to my claim. The technician has not contacted or visited my place to check the TV. The Bajaj team forced me to purchase a insurance and now not providing a proper service. I am very much disappointed with this unprofessional behaviour.

Name of the Product: Thomson UD9 102cm 40 inch Ultra HD 4K LED Smart TV

Claim Number: OC[protected]-00000043

Date of purchase: 27/05/2020

Bill Number: FADZXE[protected]

Warranty duration: 1+2 Extended warranty.

Phone Number: [protected].

INVOICE AND POLICY DOCUMENTS ARE ATTACHED TO THIS MAIL.

You are requested to take this matter into your notice so that no one else has to face the problem in coming future.

Thanking you in advance.
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Apr 14, 2022
Complaint marked as Resolved 
CPP Group India customer support has been notified about the posted complaint.
Mar 10, 2022
Updated by [email protected]
I got a call from Bajaj agent asking me to send the pic of the TV. It is your insurance agent duty to come and inspect the tv and contact technicians to repaid the tv.

Please do it ASAP
Verified Support
Mar 11, 2022
CPP Group India Customer Care's response
Dear Customer,

We hope your query related to CPP has been successfully resolved.

Please contact us on our help line number between 11 AM – 9 PM at [protected] (toll-free) or [protected] for any further assistance .

Regards
CPP Team
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