[Resolved]  CPP Group India — delay in claim process im1621144

Address:

Cpp assistance services pvt. Ltd., Ground floor, wing 'a', Tower - a, golf view corporate towers, Golf course road, Sector - 42, gurgaon, Haryana - 122002, Dhar, Madhya Pradesh, 454775

When my smartphone was damaged i contacted cpp india. There executive explained whole process of claiming amount.in which i have to provide given documents.
Given documents:
1. Claim form
2. Statement of incident
3. Copy of mobile purchase bill.
4. Service engineer report
5. Copy of a valid photo
6. Cancelled cheque
7. Damage phone photograph

On provided link where i have upload all the documents & send them through email at cppindia. [protected]@cpp.co. Uk.

I sent this complete set of documents through mail on[protected]

The hard copy of document was sent by speedpost.
At given address:

Cpp assistance services pvt. Ltd.,
Ground floor, wing 'a',
Tower - a, golf view corporate towers,
Golf course road,
Sector - 42, gurgaon,
Haryana - 122002

After which i contacted with cpp officals. Where same response given by them that my documents are not yet delivered to them yet & my claim is rejected due to delay in submission of documents

I have contacted multiple times regarding this but never received a single revert from there end.

I have already shared documents delivery details given by indian post. According to which documents were delivered.

As per my last communication 28 working days are also completed but still my claim is under process.

It’s already been more than 4 months since i raised request for claim & still no update.

I request you to kindly provide me actual status of my claim.