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[Resolved]  CPP Group India — mobile insurance cheating

I chandra delmar purchased a mobile phone thru baja finance at the the executive explain phone insurance for physical or liquid damage so i paid around rs 2500/-on january 8 2018 i met a minor accident and my mobile was damaged. The moment itself i called cpp india. The executive says that we will send the claim form meanwhile you can pay the repair charges so we will refund it. Then i approached service centre and i paid rs5800-/ on 24jan again i called cpp india stating that i didn't receive any mail them they send the mail along with customer login details. As per their requirements i submitted all the documents both soft and hard copies. On 10feb i got a mail stating that they need self declaration of incident report and damaged phone imie number photo. The same i was sent on 12feb. After 10days i approached cpp india to find out my claim status. They asked me one more document i. E incident report. The executive said that send a mail it is enough on 10march i called again and they said that they need incident report. The same i couriered and it was delivered on 14th march. On 22 march i called them and they said claim was rejected due delay of submitting the documents. They said that the last letter was received on 21st march. Finally they cheated me
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May 8, 2018
Complaint marked as Resolved 
Mar 23, 2018

Complaint Status

CPP Group India customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2018
CPP Group India Customer Care's response
Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for any further assistance.

Regards,
CPP Team
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    CPP Group India
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