[Resolved] CPP Group India — not giving any proper answer

[Resolved] CPP Group India — not giving any proper answer

K KUMAR from Vijayawada, Andhra Pradesh

I am the SBI Prime Card holder and my Card Protection Policy is complimentary also. on 24/03/2019 fradulent transaction will happen in my account without my knowledge and card is kept with me only. The transaction amount of 53 EURO's in FLIXBUS, BERLIN, DE. As per the Credit Card protection policy my card having claim also. But till today I am not getting and claim forms as well as i sent a emails also. But no response. Please do needful. Was this information helpful? No (0) Yes (0)
May 24, 2019 Complaint marked as Resolved CPP Group India customer support has been notified about the posted complaint. Verified Support Apr 12, 2019 CPP Group India Customer Care's response Dear Customer, Request you to please share your CPP membership number and contact details. This will help us in resolving your query. Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance. Regards, CPP Team Apr 13, 2019 Updated by KUMAR Sir It is a Complimentary Membership for my SBI Prime CARD. Please check through my Mobile number +91 [protected]. Please send the claim forms by e.mail or directly send to my address. Awaiting your prompt reply. Verified Support Apr 22, 2019 CPP Group India Customer Care's response Dear Customer, Request you to please share your CPP membership number and contact details. This will help us in resolving your query. Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance. Regards, CPP Team Jun 18, 2019 Updated by KUMAR Dear Sir, Good Evening. CPP India team is a cheating one and they intentionally rejected the claim without giving any information till today. for that also i make call to CPP team today then only they told me that your claim is rejected by phone due to not received the Hard copies with in 30 Days. I received a Claim form from CPP on[protected] I submitted the Soft Copies to CPP team on[protected] & I send the Hard Copies to CPP team on[protected] & CPP team received the hard Copies on[protected] through DTDC Courier. In this case Where is the Time crossing of 30 Days?. I have submitted the Soft Copies to ICICI Lombard office, Hyderabad also. So they intentionally cheating to SBI Customers in this SBI also one of the Part I think. We request you the Consumer Complaint authority please kindly help us in this issue and do needful justice to public, Jul 11, 2019 Updated by KUMAR Sir till this time no reply from CPP as well as Claim Authority also. They are trying to make a Fool to credit card persons. We need justice from your end.
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