[Resolved] CPP Group India — phone safe insurance

aveenashdesai

from Hadapsar, Maharashtra

Address:

Pune, Maharashtra, 412307

Dear sir, i took phone safe insurance from cpp for my samsung mobile, and i raised claim as my phone was broken, as per cpp customer service representative told me to repair phone first then courier all documents like gst bill service report mobile bill and repair amount was 6, 531/-, before after mobile pics, i submitted all but i didn't got claim in 28 days now after 40 days they given me 5, 531/- only and when i calld their customer service he is saying compusary deduction is 1000 rs but they never told me this before, my membership i'd is im1555285, m attaching all documents which i submitted them

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Jan 21, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Dec 18, 2018

Updated by aveenashdesai After raising complaint here someone called me with ([protected]) and asking me if you want money back so you will get smashed forward me back and I got one sms From ([protected]) as
BHIM ABPB verify sms how to know is that true?

Verified Support

Dec 21, 2018

CPP Group India Customer Care's response Dear Customer,

We have tried to contact you on the contact numbers registered with us for your membership IM1555285, however, we have not been able to connect with you.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.

Assuring you of our best services at all times.

Regards,
CPP Team