[Resolved]  CPP Group India — rejection of mobile insurance claim-im2081369

Address:

Indore, Madhya Pradesh, 453441

I purchased a samsung smartphone model: sm-a750fzddins on finance through bajaj finance limited. Bajaj's executives suggest me to purchase a smartphone protection plan woth 2574/-. Which will cover my smartphone against any physical/liquid damage for 1 year.

Few months later my smartphones was damaged accidentally while travelling, after which is visited at store & contacted same bajaj's executive, he provide me contact no. & my insurance policy issued by cpp india. When i called on cpp's call center & your executive explained whole process of claim.in which i have to provide following documents.

1. Claim form
2. Statement of incident
3. Copy of mobile purchase bill.
4. Service engineer report
5. Copy of a valid photo
6. Cancelled cheque
7. Damage phone photograph

On provided link where i have upload all the documents & send them through email at [protected]@cpp.co. Uk.

I sent this complete set of documents through mail as well

The hard copy of document was sent.
At given address of their head office in delhi.

After few days, they said its under review & can take up to 28 working days.

Later they rejected my claim, when i asked for reason of rejection, they said the smartphone was repairable & i was supposed to submit its repair invoice. From samsung service center they said there is too much damage in smartphone & few required parts to repair this handset are discontinued as well. I also consulted with cpp's call center executives, they said if the estimated repair cost is more than 80%. I am supposed to send entire smartphone to company & i did so.

I also contacted at bajaj's branch where they said that this is a insurance of cpp & they can't help in my problems.

Its already been more than 3 months. I request you to kindly provide me actual status of my claim.