[Resolved] CPP Group India — Rejection of mobile insurance claim-im2222920 | |||
I purchased a oppo smartphone model f9 on finance through bajaj finance limited. Bajaj's executives suggest me to purchase a smartphone protection plan worth 1924. Which will cover my smartphone against any physical/liquid damage for 1 year My smartphones was damaged accidentally while travelling, and firstly i called customer care executive after that your your executive explained whole process of claim, i sent mail a copy of claim documents and i sent hard copy by courier Name: zulfikar ahmed Member ship no.: im2222920 Mobile no.: [protected] Pod no.: b68536664 When i spoke cpp customer care executive, his telling that claim was got rejected why means that i am given one reason (When ridding bike suddenly my bike got skid and mobile fell down and got damage) that and cpp executive your given reason and mobile damage reason not matches. When i spoke cpp customer care executive, they said it will 80% damage happened, it will consider like total damage and my got total fully 805 above damage service center they given estimated bill they told that mobile not repaired, that totally damaged and cpp they rejected my claim with silly Reason. Kindly requesting you my mobile damaged and already over, please i requesting you to do or take immediate action and give me a claim amount as soon as possible. Do the the need full Was this information helpful? | |||
Complaint marked as Resolved
CPP Group India customer support has been notified about the posted complaint. Verified Support Mar 06, 2020 CPP Group India Customer Care's response Dear Customer, We have tried to contact you on the contact number registered with us for your membership IM2222920, however, we have not been able to connect with you. Request you to please contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for your query related to CPP Fonesafe Assuring you of our best services at all times. Regards, CPP Team Verified Support Apr 17, 2020 CPP Group India Customer Care's response Dear Customer, We wish to inform you that we are unable to connect with you on the registered mobile number with us . The first claim registered on Sep 30’19 was rejected as the documents were shared for total damage however phone was in working condition. We would request you to submit the repair bill for the first claim registered in Sep ’19. We will share the document with insurance partner and will send the 2nd claim registered in Dec ’19 for reconsideration. Regards CPP Team Verified Support Jun 08, 2020 CPP Group India Customer Care's response Dear Customer, We have tried to contact you on the contact numbers registered with us however unable to connect. Please contact us on our help line number between 11 AM – 9 PM at [protected] (toll-free) or [protected] for any further assistance. Regards CPP Team Verified Support Sep 03, 2020 CPP Group India Customer Care's response Dear Customer, We have tried to contact you on the contact numbers registered with us, however unable to connect with you. We request you to share your alternative contact number so that we can contact you and resolve your query. Please contact us on our help line number between 11 AM – 9 PM at [protected] (toll-free) or [protected] for any further assistance. Regards CPP Team | |||
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