[Resolved] CPP Group India — Request for cancellation of membership and refund of fee

Sujata Pradhan

Dec 10, 2021

Address:

India

With reference to the captioned subject I, Sujata Pradhan wish to inform that I have several communications with you regarding cancellation of my membership over mail and telephonic conversation. Though I am informed by your customer care executive that my membership has already been cancelled, the refund amount has not been received in my account yet. Today I was informed by your customer support that no amount has been debited from my account and CPP had not received any amount from me. I was asked to produce any kind of proof of the payment.

I am enclosing herewith my credit card account statement as a proof of payment to CPP and requesting you to make the refund at the earliest.

Thanking you
Yours Faithfully
Sujata Pradhan
Membership No IAC825913
Mob no. [protected]
e mail: [protected]@gmail.com

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Jan 15, 2022

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2021

CPP Group India Customer Care's response Dear Customer,

We hope your query related to CPP has been successfully resolved.

Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards
CPP Team

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Comments

Sujata Pradhan

Dec 20, 2021

With reference to the captioned subject I, Sujata Pradhan wish to inform that I have several communications with CPP India regarding cancellation of my membership over mail and telephonic conversation. But no refund has been issued to me.

After lodging a complain in "INDIAN CONSUMER COMPLAINTS FORUM" CPP India refunded only Rs. 949.50/- where as an amount of Rs. 1899/- was debited from my account. CPP India did not refund the full amount although I have requested for cancellation of my membership within 15 days of issuance of membership.

Debited amount Rs. 1899/-
Refunded amount Rs. 949.50/-

CPP Group India Customer Care's response, Dec 31, 2021

Verified Support

Dear Customer,

We hope your query related to CPP has been successfully resolved.

Please contact us on our help line numbers - 1800 419 4000 (toll-free) or 6000 4000 (please prefix city STD code) for any further assistance.

Regards
CPP Team