[Resolved]  CPP Group India — unauthorised debit transaction & reversal solicited

Address:

Bangalore, Karnataka, 560022

New sbi credit card was sent during last week of july 2019 through blue dart courier service at my residence and i have refused the same to accept the credit card and returned the same. Sms has been received on 5th aug 2019 @ 5.03 pm from sbi –credit card which reads as :-
Dear sbi cardholder, we have been trying to contact you to deliver your sbi card ref ev[protected] but despite our best efforts we have not been able to reach you.
Similarly pin envelope also received and also refused & returned the same to the courier
.
To my surprise i have received an sms from sbi credit card on 30th july 2019 with the following content :- transaction of rs.2, 199.00 made on sbi credit card xx0022 without effecting add 'nl factor of authentication mandated by rbi, at cpp assistance servi p on 30 jul 19. I do not have any sbi credit card or any other card both debit & credit cards of any bank and the sms is an unauthorized transaction.

Hence i have no option so writing this request letter for blocking the card protection and cancelling the account henceforth by refunding the entire unauthorized debit on my behalf of the transaction sum of rs2, 199/- as stated above.. Please also delete my registered phone number and email id etc in your system to close this issue once for all. I have no dues to sbi card division as i don’t hold any credit card of sbi.
Present occupation:-home maker - voluntarily retired. Hence please do the needful without calling me once again over phone for any sort of confirmation. I am finally repeating that it was an unauthorized transaction. Kindly refund the full amount immediately as the money is due to sbi only.
Thanks & regards, chithra. K.